Refund policy

Return & Refund Policy

Last Updated: July 9, 2026

Thank you for shopping with Fitt Apparel. We want you to feel confident in what you order, but we also ask that all returns and exchanges follow the guidelines below so we can keep our pricing fair and our process efficient.

This Return & Refund Policy applies to purchases made directly through fittapparel.com.

Return Window

Eligible items may be returned within 30 days of delivery.

To qualify for a return, items must be:

  • Unworn

  • Unwashed

  • Unaltered

  • Undamaged

  • Free of stains, odors, pet hair, deodorant marks, or visible wear

  • Returned with original tags and packaging, when applicable

Items that do not meet these conditions may be rejected and sent back to the customer.

Exchange Window

Eligible items may be exchanged within 45 days of delivery.

We offer one free exchange per order for a different size, color, or eligible product, subject to availability.

Exchanges are processed once the original item is received and inspected. If the requested exchange item is unavailable, we may offer a refund, store credit, or another available item.

How to Start a Return or Exchange

To start a return or exchange, please email us at:

info@fittapparel.com

Please include:

  • Your order number

  • Full name used on the order

  • Item or items you would like to return or exchange

  • Reason for the return or exchange

  • Photos, if the item is damaged, defective, or incorrect

Once your request is reviewed, we will provide return instructions if your item is eligible.

Do not send items back without first contacting us. Items sent without approval may not be accepted.

Return Shipping

For standard returns, customers are responsible for return shipping costs.

If we provide a prepaid return label, the cost of the label may be deducted from your refund unless the return is due to our error.

Return shipping fees are non-refundable.

Fitt Apparel will cover return shipping if you received:

  • The wrong item

  • The wrong size

  • A damaged item

  • A defective item

Refunds

Once your return is received, we will inspect the item and notify you whether your refund has been approved.

If approved, your refund will be issued to the original payment method.

Please allow 5 to 10 business days for the refund to be processed after your return has been received and inspected. Your bank, credit card company, or payment provider may require additional time to post the refund to your account.

Original shipping charges are non-refundable unless the return is due to our error.

Store Credit

In some cases, we may offer store credit instead of a refund, including but not limited to:

  • Gift returns

  • Promotional orders

  • Late return requests

  • Approved exceptions

  • Items returned without the original packaging or tags, at our discretion

Store credit is not redeemable for cash unless required by law.

Final Sale Items

Items marked as Final Sale are not eligible for return, exchange, refund, or store credit.

Final Sale items may include, but are not limited to:

  • Clearance items

  • Last-call items

  • Gift cards

  • Promotional giveaway items

  • Items purchased as part of certain limited-time offers

If an item is Final Sale, it will be noted before purchase where applicable.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us at info@fittapparel.com within 7 days of delivery.

Please include your order number and photos of the issue so we can review it quickly.

If approved, we will replace the item, offer an exchange, issue store credit, or provide a refund, depending on the situation and product availability.

Items damaged due to normal wear and tear, improper care, misuse, washing errors, drying errors, alterations, or failure to follow care instructions are not considered defective.

Promotional Orders and Discounts

If your order was purchased using a discount, promotion, bundle, launch offer, or other special offer, your refund may be adjusted based on the amount actually paid.

If returning part of a bundle or promotional order causes the order to no longer qualify for the original discount, your refund may be recalculated to reflect the standard pricing of the items you keep.

Promotional codes, discounts, and special offers cannot be applied retroactively after an order is placed unless otherwise stated.

Gift Cards

Gift cards are final sale and are not eligible for return or refund.

If a purchase made with a gift card is returned and approved, the refund will be issued back to the gift card or as store credit.

Lost or Stolen Packages

If your package is marked as delivered but you did not receive it, please contact us at info@fittapparel.com with your order number.

We will review the issue and may assist with the carrier claim process where possible. However, Fitt Apparel is not responsible for packages that are lost, stolen, misplaced, or damaged after carrier-confirmed delivery.

Please make sure your shipping address is accurate and secure before placing your order.

Domestic Orders Only

Fitt Apparel currently ships within the United States only.

At this time, we do not offer international shipping, international returns, or international exchanges.

Refused or Undeliverable Packages

If an order is returned to us due to an incorrect address, failed delivery attempt, refusal of delivery, or failure to retrieve the package, the customer may be responsible for additional shipping fees.

Refunds for undeliverable packages may exclude original shipping charges and any return shipping costs charged by the carrier.

Return Abuse

We reserve the right to refuse returns, exchanges, refunds, or future orders if we believe a customer is misusing, abusing, or manipulating our return policy.

This includes, but is not limited to:

  • Excessive returns

  • Returning worn or used items

  • Wardrobing

  • Fraudulent claims

  • Repeated damaged-item claims without reasonable evidence

  • Returning items that do not match the original order

Contact Information

Questions about returns, exchanges, or refunds should be sent to:

Fitt Apparel
5651 E. Washington Blvd.
Commerce, CA 90040
Email: info@fittapparel.com
Website: https://fittapparel.com